Returns & Refunds

​About the Policy

House Of Johira offers you a lifetime exchange/buyback of products with applicable deductions.

Please check lifetime exchange page for the same.

How does it work?

• Simply Call/Email/Chat with our customer care team and inform regarding the same. ​
• The customer care team will arrange the transaction and guide you through the same (Please send the original packaging, Invoice & the product in this shipment)
• Our Quality Assurance (QA) team will check the product, to identify authenticity and damages and will connect with you regarding applicable deductions. ​​
• Please note the shipping charges are borne by customer

Things to remember

• Customised Jewellery (including personalised/ engraved products) is not eligible for RETURNS
• Any item that shows sign of Damage/Wear & Tear/ ALTERED in any way will not be covered under the Lifetime exchange/buyback policy.
• The product should be accompanied by the original product certificate and the original/ copy of the invoice to be covered under the return policy.